Try viewing the videos from an Incognito browser window to bypass extensions that may cause problems.
Disable all of your browser extensions (e.g. Internet Security, Antivirus, Firewall, Ad Blocker). You can slowly reenable one-by-one to identify which extension is causing the issue.(Select your browser from the links for a guide). Google Chrome, Mozilla Firefox, Internet Explorer and Safari.
The videos should work with the latest versions of Chrome, Firefox, Safari and Opera across all devices.
We recommend using Chrome Browser if you are having problems viewing the videos as it is the most stable.
Safari is not recommended due to Apples closed ecosystem – their updates often break things.
The videos will also work on Chrome Cast but not Apple TV.
Please contact us via the chat icon on this page if you are still having trouble;)