Refunds policy

Last updated March 1st 2021

Courses

We want you to be satisfied, so all courses purchased on CG Shortcuts can be refunded within 14 days from purchase.

If you are unhappy with a course and feel that it doesn’t live up to your expectations, please contact us.

We will refund the full amount paid for the course minus a £5 admin fee and any payment transaction fees incurred. 

Pro courses will be refunded at the full amount paid for the course minus a £10 admin fee and any payment transaction fees incurred. 

We follow these refund policies:

  • We only allow one refund per customer.
  • We DO NOT offer change of mind refunds.
  • It is also a requirement that you complete at least 25% of the purchased course to be eligible for a refund. 
  • We DO NOT offer refunds if you have completed over 50% of the course. 

Please note if you have downloaded project files, material packs or any other assets you must delete them immediately upon receiving a refund as your usage license will no longer be valid. 

We also offer some of our courses on other platforms including Skillshare and Udemy. We DO NOT offer refunds if you have bought a course on CGShortcuts.com that you already have access to on any other platform or intend to purchase elsewhere. 

Note: If a refund is processed, it can take up to 14 business days to appear on the original form of payment.

Memberships

CG Shortcuts offers refunds for annual membership payments if you contact us within 7 days after the charge has been processed. 

We follow these refund policies:

  • We only allow one refund per customer.
  • We don’t offer refunds for annual memberships after 7 days of the charge.
  • We don’t offer refunds for monthly memberships.

Note: If a refund is processed, it can take up to 14 business days to appear on the original form of payment.

Digital Downloads

We DO NOT offer refunds on digital downloads.

If you are unhappy with your download we can offer you a replacement download at no extra charge subject to fair use.

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